NTLite crashes on Windows 1903 64 bit

E

etiennevrooyen

New Member
Installed on my new laptop NTLite, and it's crashing with following details below....

General Tab:
Log Name: Application
Source: Application Error
Date: 2019/09/19 13:05:06
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <>
Description:
Faulting application name: NTLite.exe, version: 1.8.0.7137, time stamp: 0x5d811dc7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x28b8
Faulting application start time: 0x01d56eda178d282e
Faulting application path: C:\Program Files\NTLite\NTLite.exe
Faulting module path: unknown
Report Id: cc26e518-f9c3-43a0-b75b-ea21a84abe2b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-19T11:05:06.625003100Z" />
<EventRecordID>967</EventRecordID>
<Channel>Application</Channel>
<Computer>ZEWKS0166.norplats.local</Computer>
<Security />
</System>
<EventData>
<Data>NTLite.exe</Data>
<Data>1.8.0.7137</Data>
<Data>5d811dc7</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>28b8</Data>
<Data>01d56eda178d282e</Data>
<Data>C:\Program Files\NTLite\NTLite.exe</Data>
<Data>unknown</Data>
<Data>cc26e518-f9c3-43a0-b75b-ea21a84abe2b</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Details: XML View
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-19T11:05:06.625003100Z" />
<EventRecordID>967</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
- <EventData>
<Data>NTLite.exe</Data>
<Data>1.8.0.7137</Data>
<Data>5d811dc7</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>28b8</Data>
<Data>01d56eda178d282e</Data>
<Data>C:\Program Files\NTLite\NTLite.exe</Data>
<Data>unknown</Data>
<Data>cc26e518-f9c3-43a0-b75b-ea21a84abe2b</Data>
<Data />
<Data />
</EventData>
</Event>
 
Hi Etienne,

thanks for reporting.
That particular error doesn't look like NTLite-specific, looking online seems like a Visual C++ Runtimes reinstall and SFC scan might help.
Please try these recommendations, and let me know if you managed to fix it.
Keep an eye on "<Keywords>0x80000000000000</Keywords>" if it still errors out after those steps.
 
nuhi said:
Hi Etienne,

thanks for reporting.
That particular error doesn't look like NTLite-specific, looking online seems like a Visual C++ Runtimes reinstall and SFC scan might help.
Please try these recommendations, and let me know if you managed to fix it.
Keep an eye on "<Keywords>0x80000000000000</Keywords>" if it still errors out after those steps.
Click to expand...

Hi nuhi, none of these steps helped...even on a fresh Windows 10 v1903 image it's not working...I cannot be feeling so silly ;-(

********************
Log Name: Application
Source: Application Error
Date: 2019/09/25 17:59:24
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: NTLite.exe, version: 1.8.0.7137, time stamp: 0x5d811dc7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1c38
Faulting application start time: 0x01d573ba3265d864
Faulting application path: C:\Program Files\NTLite\NTLite.exe
Faulting module path: unknown
Report Id: 30015db9-49d2-4142-8084-ffd5cdb2fbaf
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-25T15:59:24.018777800Z" />
<EventRecordID>2795</EventRecordID>
<Channel>Application</Channel>
<Computer>ZEWKS0166.norplats.local</Computer>
<Security />
</System>
<EventData>
<Data>NTLite.exe</Data>
<Data>1.8.0.7137</Data>
<Data>5d811dc7</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>1c38</Data>
<Data>01d573ba3265d864</Data>
<Data>C:\Program Files\NTLite\NTLite.exe</Data>
<Data>unknown</Data>
<Data>30015db9-49d2-4142-8084-ffd5cdb2fbaf</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

----------------
 
Last edited:
etiennevrooyen said:
Hi nuhi, none of these steps helped...even on a fresh Windows 10 v1903 image it's not working...I cannot be feeling so silly ;-(
Click to expand...
You have no reason to feel silly, it's obviously not your fault.

If you have any doubts that this is not normal, try running the tool on some other machine that is not under the same domain.

There was a compiler update for the latest NTLite, maybe they fixed something in the background, try build 7165 (ntlite.com/download).
If it's the same, that's fine.

To bypass this issue without reinstalling Windows, can you install a virtual machine, for example VMWare Player, install Windows 10 in it and VMWare Tools, then run the tool from inside it. It's not as complicated as it sounds, and once setup you have it instantly ready for the next time.

Let me know how it goes.
 
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