I need help with DaVinci Resolve installation error 0x80070002

[style85]

hello everyone. First of all, English is not my native language, so I am asking the question through a translator. I'm sorry about that.
I learned about Ntlite and over the past few days, I have been looking at its materials and creating my own Windows. However, when I install the DaVinci Resolve program, this message appears. As Windows is being made, it appears in some versions and in other cases it does not appear. I finally created Windows to suit my needs, but this message appears and is difficult to resolve on my own. Thank you for your help.

 

[garlin]

Please attach your NTLite preset (after removing any user passwords or license keys).

 

[garlin]

The source image is 21H2 (22000.194), which is very old now. Windows Update will update the system after you have installed it.
When did you try to install DaVinci Resolve? Was it right after the first logon, or did you wait for Windows Update to run?

 

[style85]

소스 이미지는 21H2(22000.194)로 현재 매우 오래된 이미지이다. Windows Update는 설치 후 시스템을 업데이트할 것입니다.
다빈치 리졸브는 언제 설치하려고 했나요? 첫 번째 로그온 직후였나요, 아니면 Windows Update가 실행되기를 기다렸나요?

Hello, I have been testing the installation right after installation since I have identified this issue. First, I will try 22H2 as you suggested. The answer to the other question is that the update was checked and set to Download and Install, so the update was not running

 

[style85]

I solved it by testing it one by one. For people who might have the same problem as me... System - Legacy Components - NVTDM 16Bit Sub system <--- Don't delete the entry! The exact path may not be translated properly. Please refer to this for anyone experiencing the same problem as me.

 

[garlin]

Great to see you fixed the problem. NTVDM is an optional component, for running old 16-bit Windows and DOS applications.
I'm surprised a newer app like DaVinci Resolve requires this to install.

 

[ruben]

There is another solution to this, if you have made a macrium backup of a system, the in system32 you can search for a file named user.exe and copy it back to the location(s) 1. syswow64 and 2. system32 and Resolve will work

 

[garlin]

This is a clean install, there's no need to backup/restore a system image when it's an optional component you can keep in the preset.
The reason I asked about Updates, is sometimes a removal is overwritten by the update, which makes it harder to track the source problem.

 

[ruben]

I had this problem with 23H2 and had a macrium backup of 22H2, it gave me the exact same error I just copied the said file over from my macrium backup (user.exe) and Resolve installed ..

 

[clarensio]

for Garlin e Nuhi

If you can confirm this dependency [System - Legacy Components - NVTDM 16Bit Sub system], I thought I'd highlight it in the Italian translation since many users use Davinci Resolve (maybe it could also be highlighted in the original "translate, if you agree).

Thank you

 

[KnReall]

Existe outra solução para isso, se você fez um backup macrium de um sistema, no system32 você pode procurar um arquivo chamado user.exe e copiá-lo de volta para os locais 1. syswow64 e 2. system32 e Resolve vai funcionar

Estou com o mesmo problema, você pode me dizer onde baixar o arquivo user.exe? ou se puder me enviar o arquivo, procurei no system32 e não encontrei.

 

[ruben]

Estou com o mesmo problema, você pode me dizer onde baixar o arquivo user.exe? ou se puder me enviar o arquivo, procurei no system32 e não encontrei.

search for it in C:\Windows\syswow64

 

[Taosd]

Estou com o mesmo problema, você pode me dizer onde baixar o arquivo user.exe? ou se puder me enviar o arquivo, procurei no system32 e não encontrei.

English only please

 

[ruben]

If you can't find it on your system, then mount the iso image having the same build number as your windows version, go to sources folder in your mounted iso and copy install.wim to a location where you can extract it, then extract the wim using 7zip after it has extracted (ignore the errors during extraction) go to the extracted folder, then windows then syswow64 and copy the user.exe to your C: windows syswow64 and system32 folders and reboot then run davinci installer again.

 

[garlin]

When using 7-Zip, you don't need the extra step of extracting the WIM.

1. Open the ISO file from Explorer, with right menu 7 Zip -> Open archive
2. Browse \sources folder. Click on file install.wim, right menu -> Open

Now wait a few seconds for 7-Zip.​

3. Pick one of the install images (doesn't matter). Browse folder 1\Windows\System32, or 1\Windows\SysWow64
4. Pick your file, and click on the Extract button in the toolbar.